For the second time in less than 4 months Paypal has frozen our account. Over the next couple weeks we will be looking at alternative payment processors. The first time this happened I was able to contact customer support and get someone there to reverse the transaction and close the “fraud prevention” case. Andrea & I don’t have any plans to repeat this performance every 4 months so we are opting to let the process run its course over the next few weeks to months.
In the mean time we have removed the shopping cart links from all our product pages. Given it’s a four day weekend here and a short work week next week, it may be a couple weeks before we have sorted something out with another payment processor. We apologize for any inconvenience this may cause.
Affiliates
Unfortunately, your affiliate payment is stuck in our Paypal account. Once we work through the “fraud prevention” resolution process, we will issue the affiliate payments for March 2012.
Wow, you’re chill. If it was me I would be invoking “stand my ground”!
As far as I know the guy who wrote and sells minecraft still doesn’t have his money. Paypal isn’t a bank so it is largely unregulated and is allowed to do a whole range of things that banks are not permitted to do.
Secondly, based on other people’s account of their experience with this process is that Paypal is generally uncooperative and drag the process out as long as possible. I assume they do that because they are relying on people wanting to get access to their money. Since the last time this occurred I have deliberately kept our Paypal balance as low as possible. If the process takes 6 months to resolve we won’t be inconvenienced beyond switching payment processors (which we are going to do anyway).
It’s why we use stripe.
So far, less stupidity.
We’re in Canada so we didn’t have the option to use stripe until recently. We will be switching over in the next couple months.